Recruitment

Technical support technician functioning as customer’s main point of contact and assist with training for customers.

Responsibilities:
1. Primary goal is to maintain customer satisfaction
2. Respond to emails, phone calls, and direct messages from customers in a timely manner
3. Provide Level I support for customers with technical issues
4. Log and escalate issues to Level 2 and 3 level support technicians, as required
5. Monitor progress on escalated issues to ensure customer has been responded to
6. Create documentation for solutions to issues – including PDF manuals or videos with audio
7. Create and track error tickets for software bugs and issues
8. Assist with template, 2D/3D symbols, and part information creation
9. Expansion of job responsibilities after 6 months (to be mutually agreed upon)
10. Excellent attention to detail
11. Excellent communication skills, both oral and written
12. Must be able to work independently while maintaining a schedule

Qualifications:
1. Minimum of 2-years of higher education schooling (Associates degree / professional certification)
2. PREFERRED – 4-year degree from college or university with science background
3. Ability to understand manufacturing assembly drawings and datasheets
4. Technology literate with knowledge of Microsoft Office and image/video/audio editing programs
5. Must be in USA
6. French and/or Spanish fluency is a plus (must be fluent in English)

Benefits:
1. Full-time salary position
2. Salary depends on experience – $60k to $80k plus bonus
3. Medical, Dental, Life, and Long-Term Disability insurance
4. 401(k) retirement plan with company match
5. Paid time-off plus 10-holidays
6. Remote work! Your home is your office
7. Growth opportunities and promotion possibilities
8. Company will provide hardware and software for employees use
9. Possible travel national/international (will be mutually agreed upon)

In the context of supporting one of our largest customers, we are looking for a technical support person functioning as the customer’s main point of contact who will handle our manufacturing suite support.

Responsibilities:
1. Primary goal is to maintain customer satisfaction
2. Respond to emails, phone calls, and direct messages from customers in a timely manner
3. Provide support for customer with technical issues, bug fixes, installation, and training users
4. Monitor progress on escalated issues to ensure customer has been responded to
5. Create documentation for solutions to issues – including PDF manuals or videos with audio
6. Create and track error tickets for software bugs and issues
7. Assist with template, 2D/3D symbols, and part information creation
8. Excellent attention to detail
9. Excellent communication skills, both oral and written
10. Must be able to work independently while maintaining a schedule
11. Additional work as required

Qualifications:
1. 2-year degree from college or university with science background
2. Preferred - 4-year degree from college or university with science background
3. 2+ year(s) experience with CAD packages (AutoCAD, Solidworks, Creo, etc.)
4. Ability to understand manufacturing assembly drawings and datasheets
5. Technology literate with knowledge of Microsoft Office
6. Must be in USA
7. French and/or Spanish fluency is a plus (must be fluent in English)

Benefits:
1. Full-time salary position
2. Salary depends on experience – $60k to $80k plus bonus
3. Medical, Dental, Life, and Long-Term Disability insurance
4. 401(k) retirement plan with company match
5. Paid time-off plus 10-holidays
6. Remote work - Your home is your office
7. Growth opportunities and promotion possibilities
8. Company will provide hardware and software for employees use
9. Possible travel national/international (will be mutually agreed upon)

We are recruiting a Pre-Sales Software Engineer with an electrical engineering background to proactively collaborate with the Sales Teams to accelerate the conversion rates to defined customers. International travel will be c. 20 to 30% mainly in the European Region.

Objectives:
• Accelerate conversion rates to Electrical distribution or control Panel Builders to electrical Engineering Software of IGE-XAO
• Support sales on identified opportunities
• Ensure that the commercial offers done to customers will be adapted to their real needs and will bring them the expected ROI, to increase drastically our chance to build recurrent revenues

Responsibilities:

Based on the plans outlined by the Sales managers and Business developers:
• Organise customer workshops 50% on-line & 50% on-site to:
o Understand in details current customer engineering & production process and current digital tools used
o Run in consequence detailed customized Software Demos in line with customer context
• Define specific offer package (Software, Training, Customization of Data or Consulting Services)
o Formulate clear value proposal of the package to the customer (ROI)
o Inform central team about adaptation and customization need (data, software)
• Coordination with sales team to build the right quotation for the customers
• Collaborate with all IGE-XAO and Schneider Electric Sales team to better qualify sales opportunities and ensure efficient F2F interactions with the customers.
• Collaborate with IGE-XAO and Schneider Electric Marketing and Support teams to give the right market feedbacks to improve permanently our offer to this customer segment.

Technical Skills:

Experience in Electrical Distribution &/or Automation: ideally coming from engineering or tendering department
First experience in a sales environment as a plus
An understanding/some experience with electrical engineering Software (SEE Electrical, Eplan or equivalent)

Interested? Please send resume + motivation letter to [email protected]

We are recruiting a Support, Training & Consulting Software Engineer with an electrical engineering background to support primarily our Panel Builder Customers on an international basis (20 to 30% travel, mainly in Europe)

Objectives:

• Support conversion to electrical Engineering Software of IGE-XAO
• Support sales & customers as soon a new customer has signed for an IGE-XAO software
• Ensure that the onboarding of the new customers is effective & gives full satisfaction
• Ensure that the satisfaction level of the converted customers stays high in time

Responsibilities:

Following on from the services sold by colleagues in pre-sales & sales:
• Onboarding support after software delivery
• Full customized Training to ensure best in class adoption of the Software suite (from 3 to 15 days)
• Software Customization service/consulting to help the customers to get the most of their investment: to do in line with customer quotation / agreement
• After sales direct customer contact, mainly providing technical answers
• Local data creation on demand for specific customers
• Collaborate with all IGE-XAO and Schneider Electric Sales team to better qualify quotation to customers to ensure efficient interactions with the customers.
• Adapt & create customized training & consulting content & coach IGE-XAO & Schneider Electric Sales team on key concerns of panel builders being solved with our software package.
• Collaborate with IGE-XAO Marketing and Support teams to give the right market feedbacks to improve permanently our offer.

Technical Skills:

Experience in Electrical Distribution &/or Automation especially in an engineering department, ideally in an electrical panel building organisation
Experience in the tendering & production process is desirable
Good experience with electrical engineering Software (SEE Electrical, Eplan or equivalent)

Position details:

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. 

Interested? Please send resume + motivation letter to marc.burger@secom

What do you get to do in this position?
This position is accountable for the technical support needs related to the deployment of a range of CAD Software products & services under the direction of the Director of Technical Services NAM.

Responsibilities
• Responsible for customer service and the proper functioning of the product at our customers
• Develop, automate and support the creation of quality dashboards and databases
• Participate in the design, creation and preparation to give product training to our customers.
• Participate in the creation of component data for North American customers.
• Participate in continuous improvement activities for product quality
• Performing product technical demonstrations, answering to customer initial questions and needs


About you
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

• Bachelors Degree or equivalent in Software Engineering or IT
• 2-5 years software support experience. Exposure or experience with CAD software (CATIA, NX, AutoCAD, ProE, SOLIDWORKS, CAD, PLM/PDM) is a plus.
• Experience in Electrical CAD is a plus
• Knowledge of Java and C++ programming languages
• Knowledge of the Windows environment
• Knowledge of the IT environment
• Very good mastery of customer service
• Results driven and self-motivated
• Strong communication and inter-personal skills
• Effective time management and organizational skills
• Strong communication and presentation skills, written and spoken
• Ability to work within a larger team, and with a sales team structure by sharing best practices and learning from others


Position details
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. 

• Expected Territorial Travel: 10%
• Attractive incentive plan
• Robust benefits package

Interested? Please send resume + motivation letter to [email protected]

What do you get to do in this position?
This position is accountable for the development and maintenance of a range of CAD Software products under the direction of the Technical Service Director. This individual will develop exciting enhancements to improve customer experience with the tool by adding features and ensuring quality.

Responsibilities
• Work with an international team of software and support engineers
• Support North American market for software development and custom applications
• Create documentation and keep applications up to date for use by customers and internal team
• Create demo applications for proof of concept and then implement into the software
• Update existing software code, procedures, and standards features to align with the North American market
• Troubleshoot issues that occur with existing program

About you
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

• Bachelor's degree in Computer Science or equivalent
• 3+ years employing the skills outlined below

• Knowledge of software architecture and design
• Ability to work independently and assist with integration into programs
• Quick turnaround of projects for sales and customer support
• Backend experience required, frontend a plus
• Hands-on experience with object-oriented programming languages
• Strong C# and .NET coding and debugging skills
• Proficient with version control (Git, SVN, etc.)
• Familiar with common development stacks
• Experience with database (Access or SQL) integration
• Good knowledge of code management and defect tracking systems
• Experience designing, engineering, implementing, and maintaining software solutions
• Experience or knowledge of BREP and Polygonal Modelling a plus


Position details
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. 

• Expected Territorial Travel: 10%
• Attractive bonus incentive
• Robust benefits package

Interested? Please send resume + motivation letter to [email protected]

Product Manager Job Description

Reporting to Lead Product Manager, this role is to manage the product and solution strategy for ECAD, targeted to support our ECAD Business Strategy on one or several products

Implement the vision
Based on input from market research, customer visits, reference group meetings, sales, create and gain approval and commitment for one year imperatives to outline the priority activity for the next fiscal year.
Drives the realization of business cases for each identified opportunity.
Conducts competition analysis.

Manage product and roadmap
Creates and delivers to Product Development market requirements specifications.
Monitors progress with Product Development on the product/solution development plan including agreement to any changes of scope or timing.
Responsible for acceptance of product releases against relevant market requirements specifications.
Maintains close relationship with the Product Owner to ensure that the roadmap delivers the necessary strategic imperatives.
Measures customer satisfaction & adoption.

Support Sales enablement
Refinement of the commercial model and pricing for the product(s).
Contributes to the creation and refining of product sales collateral (brochures, slide shows, videos, white papers, etc.) by providing challenger messaging in cooperation with Marketing Communication and Sales.
Acts as the focal point for the sales units when corporate support and input is required for major or strategic sales activities, including assisting with the response to RFQs and joining the sales teams for key customer/prospect events and meetings.
Facilitates the collection and exchange of sales success stories and information and assists in the creation of customer reference materials.
Supports sales enablement in establishing a training and education program that provides knowledge (industry, products and sales arguments) to Sales.
Creates, fosters and maintains relationships in line with Lead Product Manager

Interested? Please send resume + motivation letter to [email protected]