CLIENT AREA: QUESTIONS AND ANSWERS
Q. How to get in touch with the Technical support service online ?
A. Once the maintenance contract is purchased, register online from the Support page of the IGE+XAO web site. You can also call technical support and ask for details about this service. Each client will need their licence number and client ID to register. These services are reserved exclusively for clients with a current maintenance contract. If your maintenance contract expires then you won't be able to access the support pages any more until the maintenance is renewed.
Q. How to sign a maintenance contract ?
Q. What is the role of the Electronic support?
Finally, the service of electronic support can connect you directly with an operator via your PC for online assistance.
Q. What are the languages used by the Technical support of IGE SA ?
Q. What is the nature of the modifications ?
Regulatory progress: Progress in relation to the specifications due to a modification of the legal texts (progress of the norm).
Corrective maintenance: Correction of certain reproducible errors reasonably. This allows providing the software programs with good quality of functioning.
Progressive maintenance : Ensemble of revisions, ameliorations. Provision of minor and major software programs, and update of the Documentation which is associated with them. These provisions include the ameliorations of the exploitation procedures, the minor developments, as well as certain analysis works and the functional progresses or technical which have to be realised in order to reply to the eventual users’ request’ and to be as close as possible to their work methods.